BEGLA 136 Solved Assignment/Study Material Free Download

BEGLA 136 Solved Assignment: English at the Workplace Effective communication is the key to success in any professional environment, and BEGLA 136: English at the Workplace prepares students with the essential language skills that they need to flourish. This course, which is available at IGNOU, centres on the use of the English language in the workplace, with an emphasis on writing proper codes for emails, reports, and proposals, conducting process communications, live interactions, giving presentations, and confidently facing workplace conflicts.

Whether you are still a student preparing for the job market or a professional who wants to focus on his/her communication abilities, this course gives you practical tools to confidently control your surroundings and use authentic real-life instances to improve your communication, professionalism, and impact. Strengthening workplace behaviour such as word usage, grammar, and social relations, English at the Workplace acts as a vehicle to bring change from academic learning to the stage of professional success.

BEGLA 136 Course Details

University	IGNOU (Indira Gandhi National Open University)
Title	English at the Workplace
Language(s)	English
Code	BEGLA 136
Subject	ENGLISH
Degree(s)	BAG, BSWG, BCOMG
Course Generic	Core Course (CC)

BEGLA 136 Study Material Free Download

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Candidates are expected to complete their individual assignments using the books given by IGNOU. These study materials/books are advantageous for completing tasks and preparing for their particular TEE.

BEGLA 136 ENGLISH STUDY MATERIAL
Block 1	Exploring the Job Market
Block 2	Preparing for Job Interviews
Block 3	Skills for the Workplace-I
Block 4	Skills for the Workplace-II
DOWNLOAD FULL BOOK IN ONE CLICK

Previous year question papers are invaluable tools for exam preparation. They help students understand the exam pattern, familiarize themselves with the types of questions asked, and identify important topics. By practising these papers, students can improve their time management skills, identify areas where they need more focus, and build confidence for the exam. These papers also serve as a practical revision tool, improving knowledge and helping students approach exams with a well-informed strategy.

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BEGLA 136 Solved Assignment Question Paper

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BEGLA 136 Solved Assignment Free

Answer all the given questions.

Section A

Q1. Write short notes on the following:
Ans. a) Types of Customers at the Workplace

Customers in a workplace can be classified into various types based on their needs, behavior, and expectations.

1. Internal Customers – Employees within an organization who rely on each other for services or products (e.g., HR providing assistance to employees).
2. External Customers – Clients or consumers who purchase goods or services from a company.
3. Loyal Customers – Regular buyers who trust the brand and prefer its services/products over competitors.
4. Impulsive Customers – Buyers who make quick decisions and purchase without much research.
5. Demanding Customers – Clients with high expectations who require extra attention and customized solutions.
6. Dissatisfied Customers – Unhappy clients who need immediate resolution due to poor service or product issues.
7. Bargain Hunters – Customers focused on discounts, offers, and best pricing rather than brand loyalty.
8. New Customers – First-time buyers who need guidance and assurance before purchasing.

Understanding these customer types helps businesses tailor their approach to provide better service and satisfaction.

b) Characteristics of Work Ethics

Work ethics refers to the moral principles and professional standards that guide an individual’s behavior at the workplace. Key characteristics include:

1. Integrity – Being honest, fair, and trustworthy in all professional dealings.
2. Responsibility – Taking ownership of tasks and being accountable for results.
3. Punctuality – Arriving on time and meeting deadlines efficiently.
4. Discipline – Following company policies, maintaining focus, and avoiding distractions.
5. Teamwork – Collaborating effectively with colleagues to achieve common goals.
6. Professionalism – Maintaining a positive attitude, dressing appropriately, and behaving respectfully.
7. Commitment – Demonstrating dedication and a strong work ethic to excel in the job.
8. Confidentiality – Respecting sensitive information and maintaining trust within the organization.
9. Adaptability – Being open to learning and adjusting to new situations or challenges.
10. Work-Life Balance – Managing responsibilities efficiently without compromising personal well-being.

A strong work ethic ensures career growth, workplace harmony, and long-term success.

c) Common Trends in E-Communication

Electronic communication (E-communication) constantly evolves, influenced by technological advancements and workplace needs. Key trends include:

1. Email as a Primary Tool – Emails remain the most common form of business communication.
2. Instant Messaging & Chatbots – Apps like Slack, Microsoft Teams, and AI-driven bots enhance workplace collaboration.
3. Video Conferencing – Zoom, Google Meet, and Microsoft Teams facilitate remote meetings and virtual teamwork.
4. Mobile Communication – Business communication is shifting towards mobile apps for instant accessibility.
5. Social Media Integration – LinkedIn, Twitter, and corporate blogs are widely used for professional networking and brand engagement.
6. Cloud-Based Collaboration – Platforms like Google Drive, Dropbox, and Trello support document sharing and project management.
7. AI and Automation – Automated email responses, AI-based writing tools, and predictive text improve efficiency.
8. Cybersecurity Awareness – Data protection measures like encryption and two-factor authentication are essential.
9. Personalized Communication – Businesses use data analytics to customize messages for customers and employees.
10. Paperless Workplaces – Digital documentation and e-signatures reduce reliance on physical paperwork.

Adapting to these trends ensures seamless, efficient, and secure workplace communication.

d) Behavior Code at the Workplace

A workplace behaviour code sets the expectations for professionalism and ethical conduct among employees. Key principles include:

1. Respect for Colleagues – Treating everyone with courtesy, regardless of hierarchy.
2. Professional Attire – Dress appropriately as per the organization’s dress code.
3. Effective Communication – Using polite language, listening actively, and avoiding workplace gossip.
4. Time Management – Being punctual for meetings and completing tasks within deadlines.
5. Accountability – Taking responsibility for one’s actions and avoiding blame-shifting.
6. Team Cooperation – Collaborating positively and supporting team goals.
7. Workplace Confidentiality – Not disclosing sensitive company or client information.
8. Conflict Resolution – Handling disagreements professionally and avoiding workplace drama.
9. Proper Use of Office Resources – Use office equipment responsibly and for work only.
10. Positive Attitude – Maintaining enthusiasm, adaptability, and a solution-focused mindset.

Following a well-defined behaviour code fosters a productive, respectful, and professional work environment.

Section B

Q1. Briefly write about your dream job and how you plan to make it a reality.

Ans. My dream job is to become a UX Designer, where I can combine creativity with technology to design user-friendly digital experiences. A UX Designer plays a key role in making websites, apps, and software intuitive and engaging, ensuring users have a seamless experience. This field excites me because it blends psychology, storytelling, and design principles, allowing me to solve real-world problems through innovative digital solutions.

To achieve this, I am focusing on building strong technical skills in UI/UX tools like Figma, Adobe XD, and Sketch. I am also learning front-end development basics such as HTML, CSS, and JavaScript to understand how design translates into functional products. Additionally, I plan to create a portfolio showcasing my projects, case studies, and problem-solving abilities.

Networking with industry professionals through LinkedIn and attending UX design conferences will help me gain insights into industry trends and job opportunities. I also aim to take freelance projects or internships to gain practical experience. Staying updated on user psychology, accessibility standards, and design trends will ensure my skills remain relevant.

By consistently learning, practising, and improving my craft, I aim to secure a UX Designer role in a company that values user-centred design and innovation.

Q2. Discuss the importance of body language during interviews.

Ans. Importance of Body Language During Interviews

In an interview, body language is crucial in creating a positive impression, conveying confidence, and reinforcing verbal communication. Non-verbal cues such as posture, eye contact, gestures, and facial expressions significantly influence how an interviewer perceives a candidate. Understanding and mastering body language can enhance a candidate’s chances of success.

1. First Impressions Matter

• The initial few seconds of an interview are critical. A firm handshake, upright posture, and a confident smile can set a positive tone.
• Example: If a candidate enters with slouched shoulders and avoids eye contact, it may indicate nervousness or lack of confidence.

2. Demonstrates Confidence

• Maintaining good posture, sitting straight, and keeping shoulders relaxed signal self-assurance.
• Avoiding fidgeting or excessive movements prevents the impression of anxiety.

3. Enhances Communication

• Gestures can reinforce spoken words, making communication more effective.
• Example: Using open hand gestures while explaining a point makes the conversation engaging and credible.

4. Shows Engagement and Interest

• Leaning slightly forward indicates attentiveness and enthusiasm.
• Nodding occasionally shows agreement and active listening.

5. Maintains Professionalism

• Dressing appropriately and maintaining a composed demeanour contribute to professionalism.
• Example: Keeping hands visible on the table rather than hidden in pockets suggests honesty and openness.

6. Eye Contact Establishes Trust

• Direct but natural eye contact builds trust and shows sincerity.
• Avoiding eye contact may suggest dishonesty or lack of confidence.

7. Handshake Sets the Tone

• A firm (not crushing) handshake reflects confidence and professionalism.
• Example: A limp handshake might be perceived as a lack of enthusiasm or energy.

8. Avoiding Negative Body Language

• Crossed arms may indicate defensiveness or resistance.
• Excessive movements or tapping fingers can be distracting and show nervousness.

Body language is a powerful tool that can enhance or undermine verbal communication during an interview. A confident posture, steady eye contact, appropriate gestures, and an engaging demeanour contribute to a successful interview performance. Candidates should practice positive body language to complement their responses and leave a lasting impression on interviewers.

Q3. Make a presentation for your organization on why you think it is essential to have a
portfolio while apply for a position in an organization.

Ans. Presentation: The Importance of a Portfolio in Job Applications

Slide 1: Title Slide

Title: The Power of a Portfolio in Job Applications
Subtitle: Why Every Candidate Should Showcase Their Work

Slide 2: Introduction

• A strong resume highlights experience, but a portfolio showcases proof of skills.
• Employers seek candidates who can demonstrate practical expertise beyond words.
• In today’s competitive job market, a portfolio is a game-changer in recruitment.

Slide 3: What is a Portfolio?

• A portfolio is a collection of work samples demonstrating a candidate’s skills, creativity, and experience.
• It can be in digital (web-based), printed, or multimedia presentations.
• Examples of what a portfolio may contain:
• Writing samples (for writers and content creators).
• Design projects (for graphic designers and architects).
• Case studies (for business professionals).
• Code samples or software projects (for developers).

Slide 4: Why is a Portfolio Important?

1. Demonstrates Skills in Action – Shows what a candidate can do rather than just stating it.
2. Provides Tangible Evidence – Supports claims made in the resume with real-world examples.
3. Enhances Credibility – Adds authenticity and makes candidates more trustworthy.
4. Differentiates from Other Candidates – Sets applicants apart in a crowded job market.
5. Increases Confidence During Interviews – Helps candidates present their work more effectively.

Slide 5: Industries That Benefit from Portfolios

• Design & Creative Fields – Graphic design, photography, UX/UI, architecture.
• IT & Software Development – Programming, app development, cybersecurity.
• Marketing & Content Creation – Social media, SEO, copywriting, blogging.
• Engineering & Technical Fields – Product designs, projects, case studies.
• Education & Training – Lesson plans, teaching materials, and research papers.

Slide 6: Digital vs. Physical Portfolio

Digital Portfolio	Physical Portfolio
Easily shareable (web link, PDF)	Ideal for in-person interviews
Allows interactive elements (videos, animations)	Great for visual and tactile impact
Can be updated anytime	More personal and engaging
Accessible from anywhere	Useful for industries like fashion, art

Slide 7: How to Build an Effective Portfolio

1. Select Best Work – Include high-quality, relevant examples.
2. Organize Content – Make it user-friendly with clear sections.
3. Provide Context – Add descriptions, challenges faced, and results achieved.
4. Keep it updated. Regularly refresh it with new projects.
5. Make it Accessible – Use websites like Behance, GitHub, LinkedIn, or personal websites.

Slide 8: Case Study – Success with Portfolios

• Example 1: A UX designer got hired at a top firm because their online portfolio showcased detailed case studies.
• Example 2: A software engineer was selected over others because their GitHub projects demonstrated coding skills.
• Example 3: A content creator landed a freelance contract due to their blog featuring published work.

Slide 9: Conclusion – Why Every Job Seeker Needs a Portfolio

• Portfolios give a competitive advantage in the hiring process.
• They allow employers to see real-world applications of a candidate’s skills.
• They build credibility, confidence, and differentiation from other applicants.
• A well-structured portfolio increases the chances of securing a job in a preferred organization.

Slide 10: Call to Action

• Start building or refining your portfolio today!
• Use LinkedIn, Behance, Dribble, and GitHub to showcase your work.
• Be prepared to present your portfolio confidently in interviews.

This presentation ensures that the audience understands the significance of having a portfolio and how it can impact their job application process.

Q4. You are interested in applying for the position of a web designer in a company. Write a
covering letter for this position, showing how you are suitable for the job.

Ans. Covering Letter for Web Designer Position

John Doe
123 Maple Street
New York, NY 10001
johndoe@example.com
(123) 456-7890
March 24, 2025

Hiring Manager
Creative Web Solutions Inc.
456 Elm Avenue
San Francisco, CA 94102

Subject: Application for Web Designer Position

Dear Ms. Sarah Johnson,

I am excited to apply for the Web Designer position at Creative Web Solutions Inc. With a strong foundation in UI/UX design, front-end development, and responsive web design, I am eager to bring my creativity and technical expertise to your team. My experience in crafting visually appealing, user-friendly, and performance-optimized websites aligns well with your company’s goals.

In my previous role at PixelCraft Designs, I designed and developed multiple projects, including:

• A fully responsive e-commerce website that increased user engagement by 35%.
• An interactive corporate website redesign that improved navigation and conversion rates.
• Custom WordPress themes and UI prototypes, ensuring seamless user experiences.

I am proficient in HTML, CSS, JavaScript, Bootstrap, and design tools like Figma and Adobe XD. My ability to collaborate with developers, marketers, and stakeholders allows me to deliver results that align with business objectives and enhance user satisfaction.

I am particularly drawn to Creative Web Solutions Inc. because of its commitment to innovative web solutions and user-centered design. I am eager to contribute my expertise to your team and would welcome the opportunity to discuss how my skills can benefit your organization.

I have attached my resume and portfolio for your review. Please feel free to contact me at (123) 456-7890 or johndoe@example.com to arrange a time to discuss this further. Thank you for your time and consideration.

Best regards,
John Doe

SECTION C

Q1. Prepare a CV (Curriculum Vitae) for a job you wish to apply for, mentioning your qualifications, work experience achievement, etc., relevant to the job.

Ans. Curriculum Vitae

John Doe

📍 123 Maple Street, New York, NY 10001
📧 johndoe@example.com | 📞 (123) 456-7890
💻 Portfolio Website | 🔗 LinkedIn Profile

1. Professional Summary

Creative and detail-oriented Web Designer with 5+ years of experience in developing visually appealing, user-friendly, and performance-optimized websites. Proficient in HTML, CSS, JavaScript, Bootstrap, WordPress, and UI/UX design. Passionate about enhancing user experience and improving website aesthetics to boost engagement and conversions. Adept at collaborating with cross-functional teams to deliver high-quality digital products.

2. Key Skills

✔ Web Technologies: HTML5, CSS3, JavaScript, jQuery, Bootstrap
✔ Design Tools: Adobe Photoshop, Illustrator, Figma, Adobe XD
✔ CMS & Frameworks: WordPress, Shopify, React (Basic)
✔ SEO & Performance Optimization: Google Analytics, PageSpeed Optimization
✔ Soft Skills: Team Collaboration, Problem-Solving, Communication, Time Management

3. Work Experience

Web Designer

PixelCraft Designs, New York, NY | Jan 2020 – Present

• Designed and developed over 50 responsive websites for clients in the e-commerce, healthcare, and real estate industries.
• Spearheaded UI/UX improvements that led to a 30% increase in user engagement.
• Optimized website speed and performance, achieving 90+ scores on Google PageSpeed Insights.
• Collaborated with developers and marketing teams to ensure brand consistency and user-centric designs.

Junior Web Designer

BrightWeb Solutions, San Francisco, CA | June 2017 – Dec 2019

• Assisted in the design and front-end development of 20+ business websites.
• Developed wireframes and prototypes, ensuring a seamless user experience.
• Conducted A/B testing and usability analysis to enhance website functionality.

4. Education

Bachelor of Arts in Graphic & Web Design
University of California, Los Angeles (UCLA) | 2013 – 2017

5. Achievements & Certifications

🏆 Best UI/UX Designer Award – PixelCraft Designs (2022)
📜 Google UX Design Certificate – Coursera (2021)
📜 Advanced Web Development Certification – Udemy (2020)

6. Projects & Portfolio

🔹 E-Commerce Website for Fashion Brand – Developed a Shopify-based store with custom UI elements.
🔹 Corporate Website Redesign – Led the complete revamp of a law firm’s website, improving navigation and user engagement.
🔹 Personal Portfolio Website – Built a sleek, interactive personal portfolio showcasing UI/UX skills.

🔗 Portfolio: www.johndoeportfolio.com

7. Languages

• English – Fluent
• Spanish – Intermediate

8. References

Available upon request.

Q2. You are planning to appear for an interview for the position of a English Language
Trainer in a reputed institution. Write out ten questions you expect to be asked and your
answers to these questions.

Ans. Tell us about yourself and your background in English language training.

I hold a Bachelor of Arts in English from IGNOU and a B.Ed. with a specialization in Science pedagogy from SNDT Women’s University. I have experience in teaching English to diverse learners, including school students and professionals. I focus on developing communication skills, grammar proficiency, and creative writing while incorporating interactive teaching methods to enhance student engagement.

Why do you want to work as an English Language Trainer?

I am passionate about language and communication. Strong English skills open doors to academic, professional, and social success. Teaching English allows me to empower learners with confidence, helping them express their ideas effectively. My goal is to make learning engaging, accessible, and practical for students.

What teaching methods do you use to engage learners?

I adopt a student-centred approach that includes communicative language teaching to encourage real-life conversations, task-based learning where students complete projects like presentations and debates, multimedia integration using videos and storytelling, gamification through quizzes and language games, and differentiated instruction that caters to individual learning levels.

How do you assess a student’s language proficiency?

I use a combination of diagnostic tests to understand initial proficiency, speaking and listening activities to evaluate fluency and comprehension, writing exercises such as essays and reports, grammar and vocabulary tests for linguistic accuracy, and self and peer assessments to encourage active participation and self-reflection.

How would you handle students who struggle with learning English?

I identify specific challenges, whether grammar, pronunciation, or confidence, and break down concepts into simpler steps with relatable examples. I use visual aids and real-life contexts to enhance understanding, encourage peer learning, and provide additional practice materials and personalized feedback.

How do you incorporate technology into English language training?

I use learning apps like Duolingo and BBC Learning English for vocabulary building, interactive quizzes like Kahoot for grammar practice, video lessons such as TED Talks for listening exercises, and online writing platforms like Grammarly for real-time corrections.

How do you handle a classroom with students at different proficiency levels?

I use differentiated instruction by grouping students based on skill levels for targeted activities, using scaffolded learning techniques to gradually increase difficulty, encouraging peer tutoring where advanced students assist beginners, and assigning personalized tasks to meet individual learning needs.

Can you give an example of a successful English training session you conducted?

During an ESL workshop, I introduced a storytelling and role-play activity where students narrated personal experiences in English. This significantly improved their fluency, confidence, and pronunciation. By the end of the session, even hesitant speakers actively participated. The feedback was overwhelmingly positive, with students expressing newfound confidence in speaking English.

How would you motivate students who lack confidence in speaking English?

I create a supportive environment where mistakes are seen as learning opportunities, use daily conversational activities to make speaking a habit, incorporate real-world scenarios like ordering food or job interviews, and praise progress while providing constructive feedback to encourage improvement.

Why should we hire you for this position?

I bring a strong educational background, innovative teaching methods, and a passion for English language instruction. My ability to adapt lessons for diverse learners, integrate technology, and foster confidence in students makes me an ideal fit for your institution. I am committed to helping learners master English in an engaging and effective manner.

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